Shipping policy

At FakhaMart, we are committed to delivering your orders quickly and securely across the United Arab Emirates.

Processing Time

- All orders are processed within 1–2 business days after confirmation.

- Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

- Dubai, Abu Dhabi & Sharjah: 1–3 business days

- Other Emirates: 2–5 business days

Delivery times may vary during public holidays, promotional events, or due to unforeseen circumstances.

Shipping Charges

- Shipping charges are displayed at checkout before payment.

- We may offer Free Shipping on selected products or qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email or SMS so you can monitor your delivery.

Delivery Attempts

Please ensure your shipping address and contact number are correct. If delivery cannot be completed due to incorrect information or customer unavailability, additional delivery charges may apply.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact our customer support team. We are always happy to assist you.